1100 Front Office Operations Guide 1103 Back Office

1100. Front Office Operations Guide, 1103 Back Office A. The Purpose of This Policy A hotel “back office” is the office immediately behind the front office. The purpose of this policy is to assure that our Hotel’s back office is a clean, safe and organized workplace. Continue ► GUEST SERVICES GUIDE © Marin Management, Inc.

1100. Front Office Operations Guide, 1103 Back Office B. Our Quality Standards for the Back Office Your job includes keeping the Hotel’s back office clean, safe and organized, including the following: v Keep the door to the front office closed at all times. Ï Keep all doors to corridors and guest areas closed and locked. Ï Do not block the fire enunciation panel or emergency equipment. Ï Do not block exits or walking areas with guest luggage or other storage. v Do not keep open beverages around computers. Continue ► GUEST SERVICES GUIDE © Marin Management, Inc.

1100. Front Office Operations Guide, 1103 Back Office B. Our Quality Standards for the Back Office (cont. ) v Do not use radios or other personal entertainment systems. Ï Keep the emergency oxygen and first-aid kit visible and ready to use. v Do not conduct personal business in the back office. v Keep the reservations calendar visible and up-to-date. v Do not allow team members from other departments to loiter in the back office. Ï Do not count money in the presence of team members from other departments. Continue ► GUEST SERVICES GUIDE © Marin Management, Inc.

1100. Front Office Operations Guide, 1103 Back Office B. Our Quality Standards for the Back Office (cont. ) v Keep walls, desks, countertops and all work areas free from clutter and personal property, such as jackets, purses and sweaters. v Empty wastebaskets when full. v Keep needed guest supplies, such as extra pillows, blankets and remote-control batteries. v Keep front-office supplies, such as forms, checklists and office supplies. v Assure that all equipment is in good working condition. End GUEST SERVICES GUIDE © Marin Management, Inc.

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