109 Healthcare Workforce Analytics Part 1 by Boston

109 Healthcare: Workforce Analytics — Part 1; by Boston Medical Center MATTHEW O'CONNOR, SR. DIRECTOR HR OPERATIONS & ANALYTICS DAVID #KRONOSWORKS DESNOYERS, KRONOS ADMINISTRATOR © KRONOS INCORPORATED │ │

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Key Objectives: What You’ll Learn 1 Use core analytics to reduce incremental overtime 2 Discover ways to schedule more efficiently to reduce the use of routine and unplanned overtime 3 Understand correlations between productive/nonproductive time and overtime 4 Better manage employee performance related to early in/late out punches and missed meal breaks #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │ 3

AGENDA Boston Medical Center About BMC Kronos at BMC Why Kronos Core Analytics Our Kronos Analytics Project Lessons Learned and Next Steps ? #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │ 4

About BMC • Private, not for profit, 567 bed, academic medical center located in Boston’s historic South End • Largest and busiest provider of trauma and emergency services in New England. • Primary teaching affiliate for Boston University School of Medicine • Emergency Department had 133, 528 visits last year. • BMC emphasizes community based care, with its mission to provide consistently accessible health services to all • BMC has 7, 400 payroll employees, 850 full time physicians, and over 2, 000 contingent workers • Full spectrum of pediatric and adult care • Largest safety net hospital in New England #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │

AGENDA Boston Medical Center About BMC Kronos at BMC Why Kronos Core Analytics Our Kronos Analytics Project Lessons Learned and Next Steps ? #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │ 6

Kronos at BMC • BMC went live with Kronos in the Fall 2015 in the Cloud. • BMC uses Workday for HR & Payroll functions • We utilize the following Kronos functionality: − Work. Force Timekeeper 8. 0. 12 c • • Basic Scheduler Advanced Scheduler plus Extensions (on premise) Accruals Absence Management/Leave Administration − Biometric Clocks (In. Touch 9000 & 9100) − Attestation – Custom (KSS built) − Core Analytics – 8. 0. 9. 0 #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │

AGENDA Boston Medical Center About BMC Kronos at BMC Why Kronos Core Analytics Our Kronos Analytics Project Lessons Learned and Next Steps ? #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │ 8

Why Kronos Core Analytics • Easily leverage historical data • Lack of internal reporting/analytics framework/system • Positive relationship with Kronos • User interface and workflows • Flexibility of data objects and viewing #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │

AGENDA Boston Medical Center About BMC Kronos at BMC Why Kronos Core Analytics Our Kronos Analytics Project Lessons Learned and Next Steps ? #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │ 10

Our Kronos Analytics Project • Kronos Analytics Project – 2017/18 (Labor Reporting SWAT team) − Install & Configure CORE WFAN – July/August 2017 − Requirements Gathering from Key Business Leaders (OT reduction initiative) – Aug/Sept − Initial Presentation to Leaders – October − Refine Requirements & Enhance Dashboards – November/ December (input, testing, overtime code and wage code cleanup, and data validation) − Kronos Consulting Build reports & Dashboards – February 2018 − BMC Manager UAT / Develop User Guides– March 2018 − BMC Rollout – April 2018 #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │

Examples of Dashboard in use #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │

Examples of Dashboards in use #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │

AGENDA Boston Medical Center About BMC Kronos at BMC Why Kronos Core Analytics Our Kronos Analytics Project Lessons Learned and Next Steps ? #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │ 16

Lessons Learned and Next Steps • Lessons Learned: − − Keep it simple Keep it actionable Meet managers where they are at Standardize when possible • In 2 nd Qtr FY 2019, review manager utilization and feedback for future dashboard enhancements • In 3 rd Qtr FY 2019, start to review Analytics for Healthcare #KRONOSWORKS © KRONOS INCORPORATED │ DECEMBER 7, 2020 │

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