10 CHARACTERISTICS of WORLD CLASS COMPANY Tom Peters

  • Slides: 13
Download presentation
10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters) • • • Quality oriented Flat

10 CHARACTERISTICS of WORLD CLASS COMPANY (Tom Peters) • • • Quality oriented Flat organization (reduce Hierarchy ) Fast, Flexible and competitive in time Customer satisfaction oriented International perspective TQM-CL-1 1/13

10 CHARACTERISTICS of WORLD CLASS COMPANY (continued) • • Innovative in new product /service

10 CHARACTERISTICS of WORLD CLASS COMPANY (continued) • • Innovative in new product /service development Pioneer in Technology Create small units Continuously enhance skill and knowledge of their employee • Continuous improvement ( every day improvement) TQM-CL-1 2/13

CHANGES IN DEMAND µ Thinking pattern µ Working pattern µ Learning pattern µ Behavior

CHANGES IN DEMAND µ Thinking pattern µ Working pattern µ Learning pattern µ Behavior pattern TQM-CL-1 3/13

KAIZEN PRINCIPLES µ KAI µ ZEN Change Better µ TQM-CL-1 4/13

KAIZEN PRINCIPLES µ KAI µ ZEN Change Better µ TQM-CL-1 4/13

PROBLEM = PROGRESS OPPORTUNITY PROGRESS IMPROVEMENT SOLUTION PROBLEM TQM-CL-1 5/13

PROBLEM = PROGRESS OPPORTUNITY PROGRESS IMPROVEMENT SOLUTION PROBLEM TQM-CL-1 5/13

PROBLEM = PROGRESS OPPORTUNITY (1) (2) (3) (4) (5) Sensitive Warm welcome Anticipate Delegate

PROBLEM = PROGRESS OPPORTUNITY (1) (2) (3) (4) (5) Sensitive Warm welcome Anticipate Delegate Support Pareto Problem 20% Big 80% Small TQM-CL-1 6/13

GEMBA ORGANIZATION Expectation Satisfaction GEMBA Customer ORGANIZATION & Management Gemba is where: • The

GEMBA ORGANIZATION Expectation Satisfaction GEMBA Customer ORGANIZATION & Management Gemba is where: • The work done • the value added is created • Problem solving is delegated TQM-CL-1 7/13

WHY IT IS NECESSARY TO ORGANIZE WORKPLACE ? ( Three Real Principles ) •

WHY IT IS NECESSARY TO ORGANIZE WORKPLACE ? ( Three Real Principles ) • • • GEMBA ( Real Place ) • Where 80 % of problem & value added occur • Every problem = Improvement opportunity GEMBUTSU ( Real Thing ) = Things (machines, tools, Component, product) GENJITSU ( Real Fact ) TQM-CL-1 8/13

IMPROVEMENT TECHNOLOGY Investment TQM-CL-1 HUMAN Sensitiveness Creativity Enthusiasm Togetherness 9/13

IMPROVEMENT TECHNOLOGY Investment TQM-CL-1 HUMAN Sensitiveness Creativity Enthusiasm Togetherness 9/13

EMPLOYEE CONTRIBUTION TQM-CL-1 Achievement Improvement Benefit Progress Reward Award 10/13

EMPLOYEE CONTRIBUTION TQM-CL-1 Achievement Improvement Benefit Progress Reward Award 10/13

IMPROVEMENT DEFINITION TOP MANAGEMENT MIDDLE MANAGEMENT Improvement (improve the current system ) SUPERVISOR Maintenance

IMPROVEMENT DEFINITION TOP MANAGEMENT MIDDLE MANAGEMENT Improvement (improve the current system ) SUPERVISOR Maintenance OPERATOR (maintain and implement the current system) TQM-CL-1 11/13

IMPROVEMENT WEST vs JAPAN -West version. TOP MANAGEMENT MIDDLE MANAGEMENT SUPERVISOR Innovation Maintenance (maintain

IMPROVEMENT WEST vs JAPAN -West version. TOP MANAGEMENT MIDDLE MANAGEMENT SUPERVISOR Innovation Maintenance (maintain and implement the current system) OPERATOR TQM-CL-1 12/13

IMPROVEMENT WEST VS JAPAN -Japanese version. TOP MANAGEMENT MIDDLE MANAGEMENT SUPERVISOR OPERATOR TQM-CL-1 n

IMPROVEMENT WEST VS JAPAN -Japanese version. TOP MANAGEMENT MIDDLE MANAGEMENT SUPERVISOR OPERATOR TQM-CL-1 n o i t a ov ) N E Inn m e v t n e Z I A K ( t n e e h t t r r cu n e ro m ) p e l p rk Im m o s i u w d o n ine u a n t ti n u i n a (ro t n Co i m a M ste sy 13/13