1 st Phase of Coaching Explain Purpose Importance
- Slides: 8
1 st Phase of Coaching Explain Purpose & Importance Give process instructions Give behavioral demonstration Ask qs to check understanding
2 nd Phase of Coaching Observe learner practicing
3 rd Phase of Coaching Reinforce success Give immediate & specific feedback on errors Express confidence in person’s ability to be successful Agree on follow-up actions
1 st Stage of Counseling Build rapport e. g. , talk about personal matters, talk about positive events eliminate distractions, etc Ask qs to focus on specific problem Ask employee causes of problem
2 nd Stage of Counseling Listen & respond w/empathy e. g. , physical posture, eye contact, non-verbal & verbal responses, paraphrase feelings, share own experience Ask employee solutions to problems Discuss w/employee how solutions address problem
3 rd Stage of Counseling Explain how employee’s behavior affects others Get employee to agree to behavior change Review and summarize discussion Agree on follow-up actions
Coaching Counseling Directed by supervisor Subordinate talks more Behavior focused (Showing & telling how to do task) Explanation oriented (e. g. cause of problem, solution to problem) Future Focused (employee agrees to change) Present focused (e. g. , employee performs actions) Rapport & empathy
Discussion Qs • How did you respond to differences between the coaching and counseling situations? • What key behaviors enabled the subordinate to confide in the manager (see Keys & Case article) • How does your score on self-esteem relate to your skill in counseling? • What additional personality/trait variables relate to counseling success?
