1 Project Management PMBOK This Lecture Conflict Management

1 Project Management – PMBOK® This Lecture: Conflict Management Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers say. Even that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to Marc Conrad Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Office: D 104 – Park Square Marc. Conrad@beds. ac. uk Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! M i l k Marc Conrad University of Bedfordshire 1

2 On Previous Slides: • • Cultural Tensions Motivation Staff Management Role of the Project Manager Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers say. Even that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! • Note that communication must be managed! ¨ • See Kath Schwalbe’s book for Communication Management Plan. Conflict Management. M i l k Marc Conrad University of Bedfordshire 2

3 Conflict Resolution Strategies According to Robert Blake and Jane Mouton (1964) See Kathy Schwalbe’s book for details. Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers say. Even that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! Confrontation Compromise Smoothing Forcing Withdrawal Importance of Relationship • • • smoothing confrontation compromise withdrawal forcing M i l k Importance of Task Marc Conrad University of Bedfordshire 3

4 Methods of Conflict Resolution • Confrontation ¨ • Compromise Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers say. Even that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to Directly facing a conflict with focus on a win-win problem-solving approach. Most effective method. ¨ Give-and-take approach to bring some degree of satisfaction to all the parties. • Smoothing Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! ¨ De-emphasizing areas of differences. • Forcing ¨ Win-lose approach. • Withdrawal ¨ To withdraw from an actual or potential disagreement. Least desirable method. M i l k Kathy Shwalbe: Introduction to Project Management, Thomson 2006

5 Summary Good communication management is crucial to project execution. Information distribution is the main communications management task Some project managers say that 90% percent of their job is communicating. Good communicatio n management is Many experts agree that the greatest thread to the success of any Some project is aproject failure to managers say. Even that communicate. 90% percent their having a planofdoes job is communicating. Therefore it is important to address concepts related to Because project communication is so important, every project manager should include a communications management plan – a document that guides project communications. The communication management plan will vary with the needs of the project. • Project Management includes Communication Management • Conflicts must be managed • Confrontation, Compromise, Forcing, Smoothing, Withdrawal Good communication management is crucial to project execution. Information distribution is the main communications management task Oh my God! M i l k Marc Conrad University of Bedfordshire 5