1 NATIONAL ASSOCIATION OF REGULATORY UTILITY COMMISSIONERS REGULATORY

2 PUBLIC OUTREACH AND EDUCATION • Topic specific workshops are conducted (for example SB

3 • Both the PUCO and the OPSB have a website where consumers can

4 • Public access to information is available through record request in person at

5 • Public speaking events • Attending trade shows and exhibitions – at each

6 • The PUCO Public Affairs office is the contact point for ANY event

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1 NATIONAL ASSOCIATION OF REGULATORY UTILITY COMMISSIONERS REGULATORY PARTNERSHIP PROGRAM Partnership between: PUBLIC UTILITIES COMMISSION OF OHIO (PUCO) AND MINISTRY OF ENERGY OF GHANA (MOE) AND ENERGY COMMISSION OF GHANA (EC) AND PUBLIC UTILITIES REGULATORY COMMISSION OF GHANA (PURC) Sponsored by: UNITED STATE AGENCY FOR INTERNATIONAL DEVELOPMENT (USAID) SEPTEMBER 8 -12, 2008 ACCRA, GHANA

2 PUBLIC OUTREACH AND EDUCATION • Topic specific workshops are conducted (for example SB 221 topics) by either the commission, Commission staff or by stakeholders to inform the Commission • Forums on energy issues are coordinated with the Governors’ office • Public statements are embeded in Commission discussions which are held on a weekly basis

3 • Both the PUCO and the OPSB have a website where consumers can find links to cases (current and resolved). These websites are also available at library computer centers • Energy bills (mail) do contain the PUCO “hot line “ number for customer complaints • OPSB applications are placed in every Library of the affected jurisdiction

4 • Public access to information is available through record request in person at the Commission or through a public records request • Utility filings are public records as are documents produced by the Commission staff unless a utility filled information under seal (proprietary technology or othe trade secrets)

5 • Public speaking events • Attending trade shows and exhibitions – at each event, the PUCO or the OPSB has a booth stocked with educational materials (brochures, news letters created by the staff of the public relations office) • Representatives are available at these events to answer questions from consumers • The outreach is state wide and also includes ambassadorship for the region and the nation as well as international

6 • The PUCO Public Affairs office is the contact point for ANY event that would like to have the PUCO to attend • The legislative office provides a quarterly column regarding utility issues to legislators and their districts