1 LA 2401 English for the Hotel Business

1 LA 2401 - English for the Hotel Business Unit 8: Off-Site Services

2 Objectives The objectives of this unit are…. 1. Language Focus: Offsite Hotel Services 2. Vocabulary Focus: Giving Advice and Directions The purpose of this unit is to become familiar with the English terminology for services outside of the hotel, as well as key vocabulary phrases for signaling advice and suggestions.

3 Objectives Following this lesson, you will be able to: • Use a range of excursion related vocabulary • Discuss tourist attractions and guided tours • Use the first conditional to talk about future events • Give advice using standard phrases • Give directions using prepositions of location and direction

4 Excursions What is an excursion? An excursion is a trip by a group of people, usually made for leisure, education, or physical purposes. Excursions can be made by individuals alone, or they can be organized by hotels for their guests to promote tourism. Tourism is travel for recreational, leisure or business purposes.

5 Excursions Do you know these different types of excursions? 1. 2. concert CONCERT HALL musical THEATER 4. 5. disco DISCO 3. film CINEMA 6. play THEATER Where do you find these excursions? exhibition GALLERY 7. football match STADIUM

6 Excursions What other types of excursions can you think of? Can you guess these other types of excursions? 1. 2. 3. horseback riding canoeing 5. shopping 6. 4. kayaking 7. museum biking 8. touring (also called a “guided tour”) fishing 9. zoo trip

7 Travelling Answer the questions below using the sales information 1. How much for an adult single? 2. How long for one way? 3. Student single fares are how much? 4. How far is it? 5. How much for round trip students? 6. When does the first train leave? . 7. How long for the trip to Bangor? 8. How much for return children? 9. How long for round trips? 10. Return adult fares are how much? 11. How much for single under 15? 12. What’s the fax number?

8 Tourist Attractions What are popular tourist attractions in and around Bangkok? Can I visit it in one day?

9 Excursions / Tour Planning Bangkok Tour T 515: Grand Palace, Temples, Canals & China Town All of Bangkok's highlights in a Day! If you are short of time then this is a great tour to get a feel of all the different aspects that Bangkok has to offer. Grand temples, quiet backwaters and a hectic and vibrant street life. • • • Pickup from your hotel in Bangkok. 08: 00 Drive to Grand Palace Visit Grand Palace Wat Prah Kaew (Emerald Buddha) Wat Po Lunch Long tail boat Chao Phraya &Thonburi Canals (private charter) Visit Wat Arun China Town walking tour Wat Traimit Transfer back to Bangkok Hotel 17: 30 http: //youtu. be/AUJ 7 g. YYQtp 0 http: //www. travelbangkoktours. com/tours/T 1015 grandpalace-canals. html

10 Word Study – a coach tour Look at this list of facilities offered on a coach tour. Fill in the gaps with one of the words underneath. a b c d e f g h i j k pick-up ________ from your hotel (at the start) ________ at your hotel (at the end) drop-off expert and _____ entertaining guide ______ charges included in price entrance included lunch ______ in price air-conditioning or heating modern coach with ______ seats reclining entrance no ______ charge ______ on the coach toilets commentary in own language ______ available tea and coffee _______ on the coach air-conditioning cancellation drop-off pick-up available entertaining reclining entrance toilets commentary included

11 Pattaya http: //youtu. be/Lru. Xm. Z 51 I 4 s

12 Language Study First Conditional We use first conditional to explain the result of a condition met. Look at these examples. If + Present Tense, will If you come on the tour, you’ll see a range of Thai temples. If you are fit and like adventure, you’ll love this trip. If + Present Tense, modal verb If you have any questions, you can ask me when I come around. If + Present Tense, Imperative If you come, bring plenty of water. Note the result clause can come first. e. g. , What will we do if it rains? or If it rains, what will we do?

13 Language Study First Conditional Expand these sentences about the excursions in Thailand: A B C D If / go / Koh Samui / see / Big Buddha temple If / go / Chao Phraya cruise / return / midnight Have / elephant ride / if / go / Kanchanaburi If / sunbathe / not forget / sun-cream

14 Giving advice Look at the ways representatives can give advice: • Why don’t you come on the Grand Palace tour? • If I were you, I’d wait till the Thursday or Friday. • You could always spend some hours shopping at Chatuchak market. 1) Can you think of any other ways of giving advice? 2) Now give advice to the person making these statements: a) I’ve lost my passport. “Why don’t you contact the police? ” b) I’ve got a terrible headache. c) I can’t find my keys. d) We’d like to eat some traditional local food. e) What should I visit while I’m staying here? f) What’s a good present to take home? g) Which wine do you recommend to go with the chicken?

15 Giving Directions outside Which of the following can you find on this tourist map of Lisbon? bus station hotel swimming pool café railway station theatre cinema restaurant underground station Listen to the directions from the Hotel International and follow them on the map.

16 Listening – Can you direct me to theatre? Listen again and complete the directions. The Dona Maria theatre (Teatro Nacional Dona Maria) on foot 1 You can go ________ 1. Turn left outside the hotel and walk _______ 3 the other side of on towards 2 Rossio square. The theatre is ____ the square. The Roman museum (Nucleo Arqueologico) outside 4 the hotel. Then ____ take 2 Turn right _____ 5 the first right down Rua dos Correeiros. Keep ____ 6 down that street for 700 metres. straight _______ on You’ll see the museum ____ 7 your right. on Oceanarium take 8 the metro from Rossio. Get a ticket from Oriente. 3 The best way is to _______ change 9 lines at Alameda and then ____ get _____ 10 at Oriente. off

17 Language Study – Expressions to Learn It’s quite near here. Turn right/left outside the hotel. Walk towards the square. It’s on the other side of the square. Keep straight on down the street. You can’t miss it.

18 Asking for and Giving Directions How to Ask for Directions How can I get to. . . ? Where is _______? Is there a ____ near here? How to Give Directions How to Locate Places Go straight on. . . ___ is next to the ___ Turn left / Turn right ___ is in front of the ___ Take the second corner on the right / left. ___ is behind of the ___ Walk three blocks / Cross the street ___ is opposite the ___ The ____ will be on your right/ left ___ is on the corner of __ Take _______ street

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20 Speaking Make conversation with your partner. Ask and answer about the places below. Person 1 : Is there a phone box near here? Person 2 : Yes. Go straight ahead, it's on the left a library, a bank, a public toilet, a school, a music shop, a shopping center between the hotel and town hall. Person 1 : Thanks a lot.

21 Prepositions of Direction

22 Summary During this lesson, you have: • Used a range of excursion related vocabulary • Discussed tourist attractions and guided tours • Used the first conditional to talk about future events • Given advice using standard phrases • Given directions using prepositions of location and direction