1 INVENTORY MANAGEMENT Chapter 13 MIS 373 Basic

1 INVENTORY MANAGEMENT Chapter 13 MIS 373: Basic Operations Management Additional content from L. Beril Toktay

LEARNING OBJECTIVES • After this lecture, students will be able to 1. 2. 3. 4. 5. 6. Define the term inventory List the different types of inventory Describe the main functions of inventory Discuss the main requirements for effective inventory management Describe the A-B-C approach and explain how it is useful Describe the basic EOQ model and its assumptions and solve typical problems. 7. Describe reorder point models and solve typical problems. 8. Describe situations in which the fixed-order interval model is appropriate, and solve typical problems. 9. Describe service level and risk of stockout and use Z table to identify the z value for a service level or a risk of stockout MIS 373: Basic Operations Management 2

INVENTORY MANAGEMENT AT COX HARDWARE • From the video, what are the elements relevant to inventory management?

INVENTORY • An inventory is a stock or store of goods. • Inventories are a vital part of business: • necessary for operations • contribute to customer satisfaction • A “typical” firm has roughly 30% of its current assets and as much as 90% of its working capital invested in inventory • But • Costly • May have limited shelf-life • Carrier may have limited space MIS 373: Basic Operations Management 4

TYPES OF INVENTORY • • • Raw materials and purchased parts Work-in-process (WIP) Finished goods inventories or merchandise Tools and supplies Maintenance and repairs (MRO) inventory Goods-in-transit to warehouses or customers (pipeline inventory) MIS 373: Basic Operations Management 5

COSTS OF INVENTORY • Physical holding costs: • out of pocket expenses for storing inventory (insurance, security, warehouse rental, cooling) • All costs that may be entailed before you sell it (obsolescence, spoilage, rework. . . ) • Opportunity cost of inventory: foregone return on the funds invested. MIS 373: Basic Operations Management 6

With all these costs, why most companies still like to hold inventories?

INVENTORY FUNCTIONS • Inventories serve a number of functions such as: 1. To meet anticipated customer demand 2. To smooth production requirements • Firms that experience seasonal patterns in demand often build up inventories during preseason periods to meet overly high requirements during seasonal periods. 3. To decouple operations • Buffers between operations 4. To protect against stockouts • Delayed deliveries and unexpected increases in demand increase the risk of shortages. MIS 373: Basic Operations Management 8

INVENTORY FUNCTIONS • Inventories serve a number of functions such as: 5. To take advantage of order cycles • It is usually economical to produce in large rather than small quantities. The excess output must be stored for later use. 6. To hedge against price increases • Occasionally a firm will suspect that a substantial price increase is about to occur and purchase larger-than-normal amounts to beat the increase 7. To permit operations • The fact that production operations take a certain amount of time (i. e. , they are not instantaneous) means that there will generally be some work-in-process inventory. 8. To take advantage of quantity discounts • Suppliers may give discounts on large orders. MIS 373: Basic Operations Management 9

OBJECTIVES OF INVENTORY CONTROL • Inventory management has two main concerns: 1. Level of customer service • Having the right goods available in the right quantity in the right place at the right time 2. Costs of ordering and carrying inventories • The overall objective of inventory management is to achieve satisfactory levels of customer service while keeping inventory costs within reasonable bounds MIS 373: Basic Operations Management 10

MEASURES OF PERFORMANCE • Measures of performance: • Customer satisfaction • Number and quantity of backorders • Customer complaints • Inventory turnover = a ratio of (average) cost of goods sold (average) inventory investment during a period MIS 373: Basic Operations Management 11

INVENTORY MANAGEMENT • Management has two basic functions concerning inventory: 1. Establish a system for tracking items in inventory 2. Make decisions about • When to order • How much to order MIS 373: Basic Operations Management 12

EFFECTIVE INVENTORY MANAGEMENT • Requires: 1. 2. 3. 4. A system keep track of inventory A reliable forecast of demand Knowledge of lead time and lead time variability Reasonable estimates of • holding costs • ordering costs • shortage costs 5. A classification system for inventory items MIS 373: Basic Operations Management 13

INVENTORY COUNTING SYSTEMS • Periodic System • Physical count of items in inventory made at periodic intervals • Perpetual Inventory System • System that keeps track of removals from inventory continuously, thus monitoring current levels of each item • Point-of-sale (POS) systems • A system that electronically records actual sales • Radio Frequency Identification (RFID) MIS 373: Basic Operations Management 14

ONE-BIND & TWO-BIN SYSTEMS • One-Bin System • Two-Bin System Bin A Bin B MIS 373: Basic Operations Management 15

INVENTORY COSTS • Purchase cost • The amount paid to buy the inventory • Holding (carrying) costs • Cost to carry an item in inventory for a length of time, usually a year • Interest, insurance, taxes (in some states), depreciation, obsolescence, deterioration, spoilage, pilferage, breakage, tracking, picking, and warehousing costs (heat, light, rent, workers, equipment, security). • Ordering costs • Costs of ordering and receiving inventory • determining how much is needed, preparing invoices, inspecting goods upon arrival for quality and quantity, and moving the goods to temporary storage. • Shortage costs • Costs resulting when demand exceeds the supply of inventory; often unrealized profit per unit MIS 373: Basic Operations Management 16

ABC CLASSIFICATION SYSTEM • A-B-C approach • Classifying inventory according to some measure of importance, and allocating control efforts accordingly • A items (very important) • 10 to 20 percent of the number of items in inventory and about 60 to 70 percent of the annual dollar value • B items (moderately important) • C items (least important) • 50 to 60 percent of the number of items in inventory but only about 10 to 15 percent of the annual dollar value MIS 373: Basic Operations Management 17

ABC CLASSIFICATION • How to classify? # Annual demand Unit price Annual value Class % of items % of value 8 1, 000 4, 000 A 5. 3 52. 7 3 2, 400 500 1, 200, 000 B 6 1, 000 B 31. 4 40. 8 1 2, 500 360 900, 000 B 4 1, 500 150, 000 C 10 500 200 100, 000 C 9 8, 000 10 80, 000 C C items: the most with the lowest dollar value. 2 1, 000 70 70, 000 C 63. 3 6. 5 5 700 70 49, 000 C B items: those in between 7 200 210 42, 000 C 100 1. For each item, multiply annual volume by unit price to get the annual dollar value. 2. Arrange annual values in descending order. 3. A items: the few with the highest annual dollar value MIS 373: Basic Operations Management 18, 800 7, 591, 000 18

ABC CLASSIFICATION: CYCLE COUNTING • Cycle counting • A physical count of items in inventory • Cycle counting management • How much accuracy is needed? • A items: ± 0. 2 percent • B items: ± 1 percent • C items: ± 5 percent • When should cycle counting be performed? • Who should do it? MIS 373: Basic Operations Management 19

HOW MUCH TO ORDER? ECONOMIC ORDER QUANTITY MODELS • Economic Order Quantity (EOQ) models: • identify the optimal order quantity • by minimizing total annual costs that vary with order size and frequency 1. 2. 3. 4. 5. 6. The basic Economic Order Quantity model (EOQ) The Quantity Discount model The Economic Production Quantity model (EPQ) Reorder Point Ordering (uncertainty, when to order) Fixed-Order-Interval model Single Period model (perishable items) MIS 373: Basic Operations Management 20

BASIC EOQ MODEL • The basic EOQ model: • used to find a fixed order quantity that will minimize total annual inventory costs • continuous monitoring system • Assumptions: 1. 2. 3. 4. 5. 6. Only one product is involved Annual demand requirements are known Demand is even throughout the year Lead time does not vary Each order is received in a single delivery There are no quantity discounts MIS 373: Basic Operations Management 21

THE INVENTORY CYCLE Profile of Inventory Level Over Time Q Usage rate Quantity on hand Reorder point Receive order Place order Receive order Time Lead time MIS 373: Basic Operations Management 22

TOTAL ANNUAL COST • Total Cost = Annual Holding Cost + Annual Ordering Cost (TC) Q D = H + S 2 Q Average number of units in inventory Number of orders where • Q = order quantity in units • H = holding (carrying) cost per unit, usually per year • D = demand, usually in units per year • S = ordering cost per order MIS 373: Basic Operations Management 23

GOAL: TOTAL COST MINIMIZATION • The Total-Cost Curve is U-Shaped Annual Cost • There is a tradeoff between holding costs and ordering costs Holding Costs Ordering Costs Q* (optimal order quantity) MIS 373: Basic Operations Management Order Quantity (Q) 24

DERIVING EOQ • Using calculus, we take the derivative of the total cost function and set the derivative (slope) equal to zero and solve for Q. • The total cost curve reaches its minimum where the carrying and ordering costs are equal. MIS 373: Basic Operations Management 25

EXAMPLE: DERIVING EOQ • • Tire distributer D (Demand)=9, 600 tires per year H (Holding cost)=$16 per unit per year S (Ordering cost) = $75 per order MIS 373: Basic Operations Management 26

EXAMPLE: DERIVING EOQ • D (Demand)=9, 600 tires per year • H (Holding cost)=$16 per unit per year • S (Ordering cost) = $75 per order • Q*=300 tires • TCmin = 4, 800 MIS 373: Basic Operations Management Let’s verify whether the Q* indeed gives the lowest cost. 27

WHEN TO REORDER • If delivery is not instantaneous, but there is a lead time: When to order? Inventory Order Quantity Q Lead Time MIS 373: Basic Operations Management Place order Receive order Time 28

WHEN TO REORDER • EOQ answers the “how much” question • The reorder-point (ROP) tells “when” to order • Reorder-Point • When the quantity on hand of an item drops to this amount (quantitytrigger), the item is reordered. • Determinants of the Reorder-Point 1. The rate of demand 2. The lead time 3. The extent of demand and/or lead time variability 4. The degree of stockout risk acceptable to management MIS 373: Basic Operations Management 29

REORDER-POINT ROP = (Demand per day) * (Lead time for a new order in days) = d * L where d = (Demand per year) / (Number of working days in a year) Example: • Demand = 12, 000 i. Pads per year • 300 working day year • Lead time for orders is 3 working days In other words, the manager should place the order when only 120 units left in the inventory. d = 12, 000 / 300 = 40 units ROP = d * L = 40 units per day * 3 days of leading time = 120 units MIS 373: Basic Operations Management 30

THE INVENTORY CYCLE Q: When shall we order? A: When inventory = ROP Q: How much shall we order? A: Q = EOQ Profile of Inventory Level Over Time Q Usage rate Quantity on hand Reorder point ROP = Lx. D Receive order D: demand period L: Lead time in periods MIS 373: Basic Operations Management Place order Receive order Time Lead time 31

EXERCISE: EOQ & ROP • Assume a car dealer that faces demand for 5, 000 cars per year, and that it costs $15, 000 to have the cars shipped to the dealership. Holding cost is estimated at $500 per car per year. How many times should the dealer order, and what should be the order size? (Assuming that the lead time to receive cars is 10 days and that there are 365 working days in a year) Recall: EOQ = ROP = (Demand per day) * (Lead time for a new order in days) = d * L where d = (Demand per year) / (Number of working days in a year)

EXERCISE: EOQ & ROP • Assume a car dealer that faces demand for 5, 000 cars per year, and that it costs $15, 000 to have the cars shipped to the dealership. Holding cost is estimated at $500 per car per year. How many times should the dealer order, and what should be the order size? Since d is given in years, first convert: 5000/365 =13. 7 cars per working day So, ROP = 13. 7 * 10 = 137 So, when the number of cars on the lot reaches 137, order 548 more cars.

BUT DEMAND IS RARELY PREDICTABLE! Inventory Level Order Quantity Demand? ? ? Time Place order MIS 373: Basic Operations Management Lead Time Receive order 34

BUT DEMAND IS RARELY PREDICTABLE! Inventory Level When Actual Demand < Expected Demand Order Quantity Lead Time Demand ROP Inventory at time of receipt Time Place order MIS 373: Basic Operations Management Lead Time Receive order 35

BUT DEMAND IS RARELY PREDICTABLE! Inventory Level When Actual Demand > Expected Demand Order Quantity Stockout Point ROP Unfilled demand Place order MIS 373: Basic Operations Management Lead Time Receive order Time 36

BUT DEMAND IS RARELY PREDICTABLE! Inventory Level Order Quantity If ROP = expected demand, inventory left 50% of the time, stock outs 50% of the time. ROP = Expected Demand Average Uncertain Demand Time MIS 373: Basic Operations Management 37

SAFETY STOCK Inventory Level To reduce stockouts we add safety stock Order Quantity ROP = Safety Stock + Expected LT Demand Ex Le pe De ad- cted m tim an e d Order Quantity Q = EOQ Safety Stock Place order MIS 373: Basic Operations Management Lead Time Receive order Time 38

HOW MUCH SAFETY STOCK? • The amount of safety stock that is appropriate for a given situation depends upon: 1. The average demand rate and average lead time 2. Demand lead time variability 3. The desired service level • Service level = probability of NOT stocking out • Reorder point (ROP) = Expected demand during lead time + z*σd. LT Where z = number of standard deviations σd. LT = the standard deviation of lead time demand MIS 373: Basic Operations Management 39

REORDER POINT • The ROP based on a normal distribution of lead time demand Risk of stockout Service level (probability of not stockout) Safety Stock Expected ROP demand MIS 373: Basic Operations Management 0 Z Quantity Z scale 40

Z TABLE • http: //www. stat. ufl. edu/~athienit/Tables/Ztable. pdf • Other variations of Z table • http: //2. bp. blogspot. com/afjx. Dro. Afu. Y/UNIjs 9 k. L_YI/AAAAASY/3 g. BDkp 7 r_H 8/s 1600/norm. Tab. jpeg • https: //onlinecourses. science. psu. edu/stat 414/sites/onlinecourses. science. psu. edu. stat 414/fil es/lesson 17/Top. Of. Normal. BTable. gif • How to use Z table: 1. 2. 3. 4. Decide the desired service level Look up the smallest number in the Z table that is greater than the service level Use the row of the number to identify the first two digits of the z Use the column of the number to identify the second decimal point • Q 1: what is the z for a 99% service level? • Q 2: what is the z for a 10% risk of stockout?

FIXED-ORDER-INTERVAL MODEL • The fixed-order-interval (FOI) model is used when orders must be placed at fixed time intervals (weekly, twice a month, etc. ): The timing of orders is set. The question, then, at each order point, is how much to order. • Fixed-interval ordering systems are widely used by retail businesses. • If demand is variable, the order size will tend to vary from cycle to cycle. • This is quite different from an EOQ/ROP approach in which the order size generally remains fixed from cycle to cycle, while the length of the cycle varies. MIS 373: Basic Operations Management 42

FIXED-ORDER-INTERVAL MODEL • Reasons for Using the Fixed-Order-Interval Model • A supplier's policy might encourage orders at fixed intervals. • Grouping orders for items from the same supplier can produce savings in shipping costs. • Some situations do not readily lend themselves to continuous monitoring of inventory levels. • Many retail operations (e. g. , drugstores, small grocery stores) fall into this category. • The alternative for them is to use fixed-interval ordering, which requires only periodic checks of inventory levels. MIS 373: Basic Operations Management 43

The same quantity fixed-quantity ordering LT: Lead Time Different quantity fixed-interval ordering same length MIS 373: Basic Operations Management same length LT: Lead Time OI: Order Interval 44

FIXED-ORDER-INTERVAL MODEL • Order size in the fixed-interval model is determined by the following computation: Amount to = order Q = Expected demand during protection interval + + Safety stock − − Amount on hand at reorder time A MIS 373: Basic Operations Management 45

EXAMPLE: FIXED-ORDERINTERVAL MODEL • Q = + − A − 71 = 222 units MIS 373: Basic Operations Management 46

KEY POINTS • All businesses carry inventories, which are goods held for future use or potential future use. • Inventory represents money that is tied up in goods or materials. • Effective inventory decisions depend on having good inventory records, good cost information, and good estimates of demand. • The decision of how much inventory to have on hand reflects a trade-off, for example, how much money to tie up in inventory versus having it available for other uses. Factors related to the decision include purchase costs, holding costs, ordering costs, shortage and backlog costs, available space to store the inventory, and the return that can be had from other uses of the money. • As with other areas of operations, variations are present and must be taken into account. Uncertainties can be offset to some degree by holding safety stock, although that adds to the cost of holding inventory. MIS 373: Basic Operations Management 47