1 Going Global With Safety and Healthand Management

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‘‘Going Global’’ With Safety and Healthand Management Corning ’s Safety Health Management System Ronald J. Kitson Director, Worldwide Safety Management Services

Agenda • Who we are • Our results • Our process’s – Why it is important – Due diligence – Safety & Health Management System • Thoughts on change and success 3 Worldwide Safety Management Services Corning Restricted

• $3. 5 Billion Sales • 22, 000 Employees • 10+ EV’s 4 Worldwide Safety Management Services Corning Restricted

Corning Incorporated Recordable Case Frequency

Corning Incorporated Lost Workday Case Frequency

Corning Incorporated History 7 Worldwide Safety Management Services Corning Restricted

A “Changing Environment” Corning Facilities 150 96* * - Includes Facilities Pending Closure 57 8 Worldwide Safety Management Services Corning Restricted

Staffing / Scheduling • Core staff of six S&H and IH professional. • Ratio of 1 professional / 15 locations – Average three weeks for each site • Schedule assessments as a function of “Risk” – Business Classification - nature and complexity of the organization and their processes (1 -4) – Facility Population - number of employees (1 -3) – Hazard Risk - pre-identified process, physical, chemical and biological risks (1 -3) – BC*FP*HR = MPL – MPL 1 -8 Low, 9 -16, Medium, 17 -36 High – Cycle, low 4 years, medium 3 years, high 2 years 9 Worldwide Safety Management Services Corning Restricted

Corning’s Safety & Health Management System SHMS

Why? • Global Growth – Increase from nearly 50 to approximately 100 locations since 1999, around the world • Need to develop and implement comprehensive safety and health management system • Need for consistency in managing safety and health processes • Facility requests for guidance in loss control and Corning Incorporated requirements 11 Worldwide Safety Management Services Corning Restricted

Why? • • Common Platform for all Allows for scalability Risk Profile determines frequency Components – Safety and Health Management System Guidance • templates, policies/procedures, links, other information – Safety and Health Management System Assessment – Safety and Health Program Review 12 Worldwide Safety Management Services Corning Restricted

Safety Management System SHMS • Four Components – Safety and Health Policy – Safety and Health Management Practices • planning (goals & objectives) • management involvement – Recognition, Evaluation and Control Methods • programs and procedures • training and awareness – System Evaluation and Continuous Improvement process • • 14 monitoring and measuring performance checking for and correcting identified problems are goals and objectives being met? top management review Worldwide Safety Management Services Corning Restricted

15 Program Review Assessment SHMS - Target Audience Worldwide Safety Management Services Corning Restricted

Safety & Health Programs • • • 16 Bloodborne Pathogens Chemical Safety Confined Space Contractor Safety Control of Hazardous Energy Electrical Safety Emergency Procedures Ergonomics Hearing Conservation Incident Investigation Industrial Hygiene Job Safety Analysis • • • Laboratory Chemical Safety Management of Change Medical Management Motor Vehicle Fleet Safety Personal Protective Equipment Physical Hazard Safety Radiation Safety Respiratory Protection Risk Assessment Safety Inspections Warehousing, Shipping and Handling Worldwide Safety Management Services Corning Restricted

Assessment & System Evaluation • • • SHMS Risk-based assessment scheduling process Self assessments Program reviews Other internal inspections and audits System evaluation – Build effectiveness measures into the program or system • • documentation review, verbal review, observations are target dates for activities being met? is the program or system accomplishing what you want it to? are losses still resulting that could be impacted by the program or system? – If unsatisfactory, implement changes and monitor the effectiveness 19 Worldwide Safety Management Services Corning Restricted

Effectiveness & Continuous Improvement • • 20 SHMS Manage what is working well Reallocate resources Additional communication and training Additional or enhanced programs, procedures or practices Worldwide Safety Management Services Corning Restricted

DMAIC / 6 sigma SHMS • Define (S&H management system) • Measure (gap analysis) • Analyze (assessment, reviews, inspection and audit processes) • Improve (gap analysis tracking & closure, continuous improvement “beyond compliance” ) • Control (policy conformance, reduced incidents and injuries, reduced costs associated with accidental loss) 21 Worldwide Safety Management Services Corning Restricted

Path Forward & Summary SHMS • "To achieve the results we desire today, we must be united as one company - grounded in our values, focused on our priorities, aligned with our strategy, and committed to Performance Excellence and continuous improvement. ” W. Weeks • Safety & health of our employees is integral to our values • Continue to measure level of system implementation • Target areas for improvement • Maintain strong communication with top management • Enlist active strong support from all levels of management 22 Worldwide Safety Management Services Corning Restricted

A Flow Chart of the System Corning Incorporated Safety and Health Management System Goal - “Safety and Health Excellence” Safety and Health Policy System Evaluation and Continuous Improvement Processes Safety and Health Management Practices Recognition, Evaluation and Control Methods 23 Worldwide Safety Management Services Corning Restricted

Management System Process - Review • Management System Guidance – detail for each of the management system elements – includes templates, policies, procedures, links, other information • Safety and Health Assessment – auditing tool used to measure loss control processes • Safety and Health Program Review 24 Worldwide Safety Management Services Corning Restricted

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Due Diligence “Almost anything is easier to get into than out of” Agnes Allen 28 Worldwide Safety Management Services Corning Restricted

Due Diligence • “The Process” • Required Activities • Sample Results 29 Worldwide Safety Management Services Corning Restricted

“The Process” • • 30 Discovery Infatuation Information Gathering Courtship Parental Vetting Marriage Maintain the Relationship Worldwide Safety Management Services Corning Restricted The Dark Side

Required Activities • • Innovation Process Document Review Site Visit/s Due Diligence Investigation – Environmental – Safety Management Services • “Pyramid’ Audit • Ongoing Liaison 31 Worldwide Safety Management Services Corning Restricted

Integration of SHE Values • • • 32 Felt Leadership From the Top Assess Culture of New Organization Install Agents of Change Link to Corning Operations Stabilized Newly Acquired Organization Develop Positive Supportive Relationships Create SHE Vision of Future SHE Orientation Define Processes/Systems/Metrics Live out Vision by Example Worldwide Safety Management Services Corning Restricted

Who gets integrated • • • 33 All wholly owned J. V. ’s with Corning holding 50 % or more Sites which we manage Sites where we provided technology Where reputation may be at stake. Worldwide Safety Management Services Corning Restricted

Key Learnings • Facilitate, Don’t Take Over SHE Takes Experienced, Skilled People (Utilize Same Audit Team if Possible) • Expect Significant Resistance/Push Back • Be Caring In Interactions, Help Build Upon the Acquired’s Strengths • Experienced Person’s Physical Presence at Each Site is Highly Desirable 34 Worldwide Safety Management Services Corning Restricted

Key Learnings • Thorough Due Diligence Saves $$$, Provides Focus for Subsequent Program • Clear Expectations are Critical • Acknowledge Resource Needs • Be Straightforward re Consequences • Relentless Follow-Up and Repeated Face-to-Face Dialog During Most SHE Interactions Is Essential 35 Worldwide Safety Management Services Corning Restricted

Can you define for you, and for your organization, the moment, and cause of change? The time of the significant emotional event? 36 Worldwide Safety Management Services Corning Restricted

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The Stakeholders Dilemma • Customers - Green products • Employees - Safety & healthy workplace with strong environmental commitment • Owners - Minimize costs & liabilities, deploy - EHS for competitive advantage • Public - Low exposure to adverse health effects & potential disasters • Regulators - Full compliance, prevention, and minimization 39 Worldwide Safety Management Services Corning Restricted

New Management Requirements of Globalization � We must respond - to new forces and constituencies �We must rethink - what management entails �We must redesign - our job and organizations �We must retool 46 - our self-concepts, skills, and capabilities Worldwide Safety Management Services Corning Restricted

Change D*V*F*S>R D Dissatisfaction V Vision/Values F First Step S Support System R Resistance to Change 47 Worldwide Safety Management Services Corning Restricted

Trust Rapport & Competence Level of Risk 48 Worldwide Safety Management Services Corning Restricted = Trust

EHS activities can be performed differently. • • • 49 Run EHS like a service business Assign operations staff to EHS roles Run eco-efficient processes Create EHS networks Evolve role of EHS professional Worldwide Safety Management Services Corning Restricted

Keys to Success • • 50 Have a set of beliefs/values Have a vision Be a lifelong student Know the culture Be a transforming leader Focus Encourage participation Don’t lose the vision Worldwide Safety Management Services Corning Restricted

Ten Commandments for Intrapreneurs • • • 51 Come to work each day willing to be fired Circumvent orders aimed at stopping your dream Do any job needed to make your project work Network Build a spirited team Work underground Loyal and truthful to sponsors Ask forgiveness rather than permission Be true to your goals Keep the vision strong Worldwide Safety Management Services Corning Restricted

Whose Perspective Is Important ? Ann Landers, “Don’t accept your dog’s admiration as conclusive evidence that you are wonderful. ” 52 Worldwide Safety Management Services Corning Restricted