1 December 2020 IBM Cloud Architecture Center Incident

1 December 2020 IBM Cloud Architecture Center Incident management diagram template Using the Diagram Template This template is for use in creating a visual representation of Incident management reference architecture You may add numbers (which are provided on page 3) to the diagram to correspond to the runtime flow steps in your architecture. Instructions on how to change color of icons is on page 4 © Copyright IBM Corporation 2020

PUBLIC NETWORK & CONSUMERS CLOUD PROVIDER ENTERPRISE INCIDENT MANAGEMENT MONITOR ANALYZE PLAN EXECUTE 1 2 REQUEST FULFILLMENT APPLICATION OWNER MONITORING 5 3 6 3 CHANGE MANAGEMENT DEVOPS RUNBOOK DASHBOARD 7 ENTERPRISE USER DIRECTORY EVENT FEED PROBLEM MANAGEMENT 4 2 7 EDGE SERVICES EVENT CORRELATION 3 COLLABORATION NOTIFICATION TRANSFORMATION & CONNECTIVITY ENTERPRISE APPLICATIONS 4 7 AI FOR OPERATIONS SITE RELIABILITY ENGINEER 7 LOG MONITORING ENTERPRISE DATA TICKETING & TRENDING CONFIGURATION MANAGEMENT LEGEND User Application Infrastructure services Data oriented service Service management Capabilities Security Governance Dev. Ops MANAGED SOLUTION SECURITY SERVICES GOVERNANCE © Copyright IBM Corporation 2020

IBM Cloud Architecture Center Runtime numbers 1 2 3 4 5 6 7 8

IBM Cloud Architecture Center Gray Icons and Arrows for Background OFFLINE CAPABILITIES 1. Select icon and ungroup. 2. Select the icon background and change the fill color to R 221, G 221, B 221. This is a standard color. See the picture. 3. Change the text to the same color. 4. Regroup the icon. 5. Change background arrows to the same color. © Copyright IBM Corporation 2020