1 December 2020 IBM Cloud Architecture Center Cloud

1 December 2020 IBM Cloud Architecture Center Cloud service management diagram template Using the Diagram Template This template is for use in creating a visual representation of Cloud service management You may add numbers (which are provided on page 3) to the diagram to correspond to the runtime flow steps in your architecture. Instructions on how to change color of icons is on page 4 © Copyright IBM Corporation 2020

SERVICE CONSUMERS ENTERPRISE CLOUD SERVICE MANAGEMENT AND OPERATIONS Root Cause Analysis Event Correlation Incident Analysis Monitoring 1 2 Log Monitoring Dashboard Runbook 1 INCIDENT MANAGEMENT Runbook EDGE SERVICES Collaboration 5 Monitoring Logging 7 Dashboard DEVOPS 3 Notification Collaboration REQUEST FULFILLMENT APPLICATION OWNER Event Correlation 6 OPERATIONS 8 Notification 7 Data Lake ENTERPRISE USER DIRECTORY Collaboration 6 Preemptive Actions Corrective Actions Predictive Alerts Historical Insights Dashboard PROBLEM MANAGEMENT 4 AI FOR OPERATIONS TRANSFORMATION & CONNECTIVITY ENTERPRISE APPLICATIONS Backlog Develop SITE RELIABILITY ENGINEER LEGEND User Application Infrastructure services Data oriented service Service management Security Governance Dev. Ops 6 Request Config Test Topology Approve Config CONFIGURATION MANAGEMENT MANAGED SOLUTION SECURITY SERVICES 6 Change ENTERPRISE DATA CHANGE MANAGEMENT GOVERNANCE © Copyright IBM Corporation 2020

IBM Cloud Architecture Center Runtime numbers 1 2 3 4 5 6 7 8

IBM Cloud Architecture Center Gray Icons and Arrows for Background OFFLINE CAPABILITIES 1. Select icon and ungroup. 2. Select the icon background and change the fill color to R 221, G 221, B 221. This is a standard color. See the picture. 3. Change the text to the same color. 4. Regroup the icon. 5. Change background arrows to the same color. © Copyright IBM Corporation 2020