1 Community Outreach Team Brandi Littlefield Assistant Director

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Community Outreach Team Brandi Littlefield Assistant Director of First Call for Chittenden County & Community Outreach Jeff Cook Team Lead, Community Outreach Chief Shawn Burke South Burlington Police Department Mike Ohler Champlain Housing Trust

Towns Included

Implementation Timeline 4

Community Outreach Team Jeff Cook Team Lead Rachel Lawler Specialist Libby Connors Specialist Hiring Sabino Ramirez in process Specialist “We had a call the first thing this morning. It was wonderful to hear an officer clear the call saying he was no longer needed because an Outreach worker was on the scene …. What sweet music to my ears!!” – Chief Trevor Whipple, South Burlington PD

Training Culture & Diversity Deescalation & Safety Training Resource Care Coordination & Proactive Engagement The aging population Economic & Social Service Needs Housing & maintainin g housing stability T Trauma/ Mental Health/ Substance use

Collaboration with Police Proactive; 40% Assisting; 31% Diverting; 29% Chief Shawn Burke South Burlington PD

Collaboration with UVMMC Transported By 16 Medical 35 Psychiatric & Medical 49 Psychiatric Only Other 16% Staff 22% Ambulan ce Police 28%

Collaboration with First Call Community Outreach works very closely with First Call in an often reciprocal manner. • FCCC dispatch to Outreach • Outreach coordinates FCCC assessment • Transport to on site assessments • Collaboration in the ED

Collaboration with Housing Authorities & Trusts Mike Ohler Guest and Resident Services Coordinator Champlain Housing Trust

Collaboration with our Communities Community Outreach Specialists go where called… ü Businesses ü Libraries ü Town offices ü Community “Hot Spots” ü UVMMC ü Housing Authorities ü Provider offices

Media Mentions - The Other Paper - Colchester Sun - Shelburne News - WCAX - NBC - My. Champlain. Valley. co m - Brattleboro Reformer - Williston Observer

Contacts & Funding FY 19 Data Contacts by Location 17% 10% 27% Community Outreach Funding 13% 37% 15% 18% 15% Colchester 13% Essex/Essex Jct. 15% Shelburne 15% South Burlington 27% Williston 10% Winooski 17% 44% Towns UVMMC Grant 18% DMH 37%

Contact Initiated by 558 208 181 45 27 368 Police Individual seeking help Providers Family Schools Other

Presenting Issues that Applied 92% of contacts involved a mental health concern; the most common problems were family or relationship conflict, followed by suicide or self-harm, substance use, homelessness, aggression and medical concerns… yet only 7% of these contacts resulted in an Emergency Department referral. The overwhelming majority were able to resolve the issue without accessing higher level care resources.

Referrals Made To… 18% 10% 72% Physical Health Services Behavioral Health Services Social Services Behavioral Health Services includes psychiatry, therapy, dual diagnosis programs Physical Health Services includes primary care, dental for routine and urgent conditions Social Services includes economic, employment, transportation, housing, and case management

In Summary • More than 2, 700 face-to-face and phone contacts and reaching at least 479 unique individuals between 5/2018 – 6/2019 • 51% show immediate improvement while over half of services are in efforts to proactively engage and develop relationships for longer term impact • Community Outreach has created a deeper alliance between law enforcement, social services, behavioral health and community members. Next Steps • Continue data collection • Continue to elicit feedback through surveys • Continued promotion of the program • Sustainability planning 17

Brandi Littlefield 802. 488. 6565 Brandil@howardcenter. o rg

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