1 Business Continuity and Recovery Services Infrastructure Recovery

1 Business Continuity and Recovery Services Infrastructure Recovery Services – e-mail recovery solution (EMRS) © 2002 IBM Corporation © 2005 IBM Corporation

Business Continuity and Recovery Services E-mail Recovery Solution (EMRS) EMRS provides 60 -second e-mail continuity The EMRS Value Proposition No matter what happens to your physical facilities, data center(s), servers, software, network connectivity or even IT staff, IBM’s E-mail Recovery Solution (EMRS) ensures that e-mail will always be up and running. With EMRS, email between company executives, staff and employees, customers, prospects, and suppliers, will always work. 2 Business Continuity and Recovery Services © 2005 IBM Corporation

Business Continuity and Recovery Services The Challenge of Current Environments The Challenge… § E-mail has evolved to an enterprise wide, mission-critical application -- but most organization’s recovery solutions do not meet current business continuity requirements § Management presumes e-mail is highly available § Significant impact on business operations: Ø Revenue Ø Productivity Ø Reputation “Can’t recover if you can’t communicate” Current Solution… § Implement a high availability email recovery environment § Typically, these solutions are too costly and complex to implement and maintain Ø Traditional replication solutions require redundant infrastructure, complex recovery procedures and highly skilled staff. Ø Management, maintenance and testing of these solutions taxes valuable resources Ø Viruses and database corruption issues still pose a significant risk. 3 Business Continuity and Recovery Services © 2005 IBM Corporation

Business Continuity and Recovery Services E-mail Will Fail E-mail has become the #1 most critical enterprise application… …. but is not highly reliable today E-mail Will Fail E-mail Outages Have Real Costs § A 5, 000 person health care provider lost $3 million during 8 -hour outage when IT staff accidentally shut down data center power § Five financial services firms were fined a total of $8. 25 million for failure to protect and preserve e-mail communications § A 2, 000 person national law firm CIO estimates a recent e-mail outage cost the firm $100, 000/hr in lost revenue and productivity Fact: 74% of e-mail systems will fail in the next 12 months 4 Business Continuity and Recovery Services § A national financial services lost $6 million from virus-related e-mail outage plus damage as retail financial planners lost access to calendar used to track customer appointments © 2005 IBM Corporation

Business Continuity and Recovery Services High Availability of E-mail When e-mail fails, companies need strategies for recovery and continuity EMRS Provides E-mail Continuity in 60 -seconds 5 Business Continuity and Recovery Services © 2005 IBM Corporation

Business Continuity and Recovery Services EMRS features EMRS is a stand-by e-mail system that ensures continuous access to e-mail E-mail & Black. Berry Continuity Immediate fail-over messaging system provides e-mail & Black. Berry access despite any type of problem in your primary system IBM E-mail Recovery Solution Transparent Activation Activate in 60 -seconds and communicate: completely transparent to outside users Automated Synchronization Automatically “syncs” corporate directories, user accounts, contacts, calendars, and distribution lists to secure IBM data centers Designed for Immunity Linux-based system provides immunity from viruses and database corruptions that may cause downtime in the primary system Quick Recovery Automatically moves all sent and received e-mail on EMRS to the primary system after recovery 6 Business Continuity and Recovery Services © 2005 IBM Corporation

Business Continuity and Recovery Services Active. Mailbox for EMRS - Exchange Active. Mailbox provides direct access to your e-mail inbox during an outage Access Historical E-mail Directly access historical e-mail (including sent, received & internal mail) during an EMRS activation. IBM EMRS Active. Mailbox Balance Cost v. Continuity Control whether each user has access to 90, 60, 30, or 7 days of historical e-mail or no history at all. Manage Security and Retention Every message is securely transported and stored with full encryption and deleted and permanently deleted at the end of your specified retention period. Quick Installation, No Upfront Costs EMRS and Active. Mailbox can be deployed in hours and don’t require investment in expensive hardware, software, storage, or deployment services. Dependable Continuity Active. Mailbox is part of EMRS, so it’s always ready to activate within 60 -seconds during any type of outage. 7 Business Continuity and Recovery Services © 2005 IBM Corporation

Business Continuity and Recovery Services How EMRS Works EMRS provides simple and effective e-mail continuity in 5 steps 8 Business Continuity and Recovery Services © 2005 IBM Corporation

Business Continuity and Recovery Services Wrap up. . . § E-mail protection: Designed to help enterprises deal with a range of scenarios… – Technology: line cut, hardware or server outage, software glitch, migration – Natural: flood, fire, typhoon, earthquake – Man-made: virus, Spam, Dos attack, terrorist attack § …with a secure, easy-to-use e-mail protection continuity system… – Rapid fail-over: within minutes of declaration – Transparent to clients, partners, the outside world – Fully automated directory sync with primary email system – Seamless restoration of emails to the production email system post-disaster – Easily tested on a regular basis – Hosted with IBM § … Message - Easy to implement; Easy to manage; Easy to Deploy… 9 Business Continuity and Recovery Services © 2005 IBM Corporation

10 Business Continuity and Recovery Services Infrastructure Recovery Services – e-mail recovery solution (EMRS) © 2002 IBM Corporation © 2005 IBM Corporation