1 Automated airport checkin system Group 5 Versatile

1 Automated airport check-in system Group 5 Versatile Solutions Advanced Human Computer Interaction Jane Jakeman Dorian Marinov Besart Sopjani Scott Thomas

Introduction • Interface for self check-in • • • For use at airports throughout the UK • by all carriers Using HCI principles to address • • globalisation user-centered design Creating • a one-stop solution 2

Information gathering • Observation at LHR - T 5 • Interviews with staff and passengers • only hand baggage to complete process • extra baggage process • no voice commands to aid user • • • no facility for main baggage Accessibility not fully addressed would like more privacy would like a worktop area staff provide • general customer service 3

Identifying our users • • • 4 Families • • • with children several bags pushchairs Groups of travellers • small and large groups Frequent Flyers • • travelling alone business travel Within these groups will be people with Accessibility issues

Identifying our users • Accessibility issues • • • wheelchair-users vision deficiencies • • partially sighted blind hearing impairment • • partial hearing impairment total hearing impairment mobility • • general mobility issues • ie. older people may need to be seated specific mobility issues learning difficulties 5

Summary of Design Needs • • Catering for multi-national travellers • • speaking different languages within the user groups identified • providing Accessibility solutions within those groups Use of HCI techniques for: • • • layout of the airport terminal ergonomics of the hardware design of the interface 6

7 The Airport Terminal Design

Layout of the Terminal 8

Layout of the Terminal • Ergonomics • directional guide • steers users toward kiosks • overhead sign • • arrows indicate direction • structure either side of sign directs users toward kiosks • attracts immediate attention reducing user evaluation time kiosks • • use by observation secondary facilities • in immediate line of vision • situated in the periphery • out of the immediate line of vision • kiosks remain focus 9

Automated Baggage Handling Information Gathering 10 5

Kiosk • Prototype • touch screen • child-safe • curved edges • maintenance requirement • reduced aesthetically appealing • practical design feature • interchangeable hardware • ability to upgrade hardware • work surface fits around kiosk 11

12 The Ergonomics of the Hardware

Kiosk • Wheelchair-user kiosk • height reduction • screen angle at 90º • flexibility for: • work surface installation • relocation of baggage • • size restrictors moving closer to baggage weighing scale and conveyor belt creating wheelchair turning circle space 13

Vision impairment • • • Refreshable Braille display • 40, 80, 120 cells Dual functionality • • read and write buttons • pressing the selected cells will create an interaction behaviour identical to a button press Sound • audio instructions 14

Visual aids • • Speech Browser • Users • partially blind • completely blind • learning difficulties Used with other technology • Refreshable Braille displays 15

16 The Design of the Interface

Touch Screen • Screen size • Navigation • allows for space around the screen • designed for minimum 1024 x 768 pixels basis • vector graphics accommodate larger screen display • buttons for the user to control process • progress bar provides constant landmark • screen displays only what is needed at that stage 17

Interface Welcome screen 18

Interface Select language • Includes: • heading • text hint • progress bar • 7 chunks • existing knowledge • colour red • go back – ‘stop’ • colour green • go forward – ‘go’ • image of World • • depicts language choice in native language 19

Passport check • Passport Check • Scan • Check date – expires within 6 months • Yes – abort check-in for non-Domestic flight • No – continue • check passport details • Against database • Visa Check • Check whether visa is applicable for country flight • Yes – request visa confirmation from customer • No – abort • Yes - continue • No – continue 20

Interface Enter flight number • Displays: • progress bar • landmarking • button colour changes to red • • attracting attention simulated Qwerty keyboard options for user • enter flight number, • • • then confirm delete go back select language on progress bar 21

User Profiles • Late Traveller • System to alert traveller to the time issue • System will not process the check-in • Alternative Flights Offered • Payment Facility Available • Check-in can then proceed (subject to flight time) • No Alternative Flight Accepted • Assistance will arrive via Customer Services Agent 22

Interface Enter booking number • Shows: • progress bar • landmarking • text asking to type in • • booking number text field to show the letters/numbers typed in Qwerty Keyboard provided 23

Interface Choose booking or credit card number • The booking screen includes: • text asking instructions • user to select one of • the following if credit card number selected • green radio button • indicates that is selected this example • depicts credit card number selected 24

Interface Provide confirmation details • screen requests: • user input credit • card number key pad • similar to • • cashpoint use of existing knowledge Delete option • close proximity to keypad • similar colour • similar border • similar style 25

Interface Displays passengers in your group • Clear instructions • remaining group • • passengers to book in are shown YES and NO buttons to answer ‘confirm’ to proceed 26

Interface Display of further group information • Screen then adds information: • shows names of who • • has already booked in for the flight a green tick to show that they are checked in YES/NO showing those need to book in 27

Interface Ticket details • Displays: • names with: • • flight number date/time status And a tick showing those already checked in • relevant help options • reprint ticket • call customer services 28

User Profiles • Family of four – 2 adults, 2 children • wish to be seated together • book in all together • one person can check-in all of the family • with their credit card as reference & flight number • with their one booking number as reference & flight number • passport scan will alleviate security issue 29

Domestic Traveller check • Domestic Traveller • Hand luggage only • ID Choice Offered • Fingerprint option • Photograph to be taken • Otherwise Passport is required • More than 1 bag • Passport required • Possible additional charge 30

Interface Seating screen • seating screen includes: • blue button showing • • name seating plan labelled seat location in red ability to change seat Scrollable seating plan on the right 31

Interface Seating screen • seating screen then changes to show: • names of the other • • • travellers updated seat colour coding seating hints ability to change seats again 32

Check-in security questions • Baggage Security Questions • Did you pack your baggage yourself? • Yes – continue • No – call for assistance made automatically by the system • Are you carrying goods for other people? • No – continue • If yes • Do you wish to remove the goods? • Yes – continue • No - call for assistance made automatically by the system 33

Interface Security Questions • The security screen includes: • two security questions • legal requirement • radio buttons to select • creating continuity and existing knowledge as radio buttons used in previous screen 34

Interface Baggage screen • The baggage screen includes: • text asking user to • select one of the following baggage options dark blue means selected 35

Baggage • Deals with multiple baggage issues • restricts size and shape • weighs baggage on dual purpose conveyor belt • • if overweight • user may remove items from baggage to reduce weight • baggage weighed again • user pays by credit card • if payment refused • option again to unpack • if refuses to unpack, system aborts RFID label printed • user attaches RFID label to suitcase • process repeated for further luggage 36

Interface Baggage screen • The baggage screen includes: • animation showing the user how to place bags on the scales 37

Interface Baggage screen • The baggage screen includes: • option to pay if • baggage is overweight radio buttons for selection 38

Interface Baggage screen • The baggage screen includes: • text asking user to use • • credit card images of type of credit cards are accepted system will then take user to next screen 39

Interface Baggage screen • The baggage screen includes: • text asking user to • enter pin code same numeric key pad with delete button 40

Interface Baggage screen • The baggage screen includes: • option to pay • user selects ‘no’ • system gives another option 41

Interface Baggage screen • The baggage screen includes: • option to reduce weight • option to call for assistance 42

Interface Time out • The time out screen includes: • system design prompts • a time out message Option 1 • more time • Option 2 • call assistance 43

Interface Boarding pass screen • The boarding pass screen includes: • table one shows the • • user their flight details table two shows where they are sitting on the first flight seat change facility 44

Interface Boarding pass screen • Displays: • first flight and • • second flight table two shows where they are sitting on the first flight and second flight seat change facility 45

Interface Final screen • Displays: • boarding pass • • printed progress bar cleared system reverts to welcome screen 46

Summary • User-centred interface • pale blue screen • will not distract users away from main subject • progress bar to provide landmark • progress displayed in 7 ‘chunks’ • highlighted progress bar button in red to attract attention • simple streamlined design • provides continual feedback to user • more than one way to carry out an interaction • for example - to navigate, user may press: • back button • progress bar • by selecting the relevant ‘chunk’ that they want 47

Conclusion • • Globalised solution • • caters for multi-national travellers travelling to all destinations National solution • • utilise at any UK airport carrier airline branding ability User solution • user-centered design Client solution • complete check-in system • one-stop transaction 48