1 1 LEARNING OBJECTIVES DEFINE INFORMATION SYSTEMS COMPUTER

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LEARNING OBJECTIVES • DEFINE INFORMATION SYSTEMS • COMPUTER LITERACY versus INFORMATION SYSTEMS LITERACY • EXPLAIN IMPACT OF INFORMATION SYSTEMS ON ORGANIZATION & MANAGEMENT * 1. 2

LEARNING OBJECTIVES • DESCRIBE ELECTRONIC COMMERCE & ELECTRONIC BUSINESS, RELATIONSHIP TO INTERNET & DIGITAL TECHNOLOGY • IDENTIFY MAJOR MANAGEMENT CHALLENGES TO BUILDING, USING INFORMATION SYSTEMS * 1. 3

MANAGEMENT CHALLENGES • WHY INFORMATION SYSTEMS? • CONTEMPORARY APPROACHES TO INFORMATION SYSTEMS • NEW ROLE OF INFO SYSTEMS IN ORGANIZATIONS • LEARNING TO USE INFO SYSTEMS: NEW OPPORTUNITIES WITH TECHNOLOGY * 1. 4

BUSINESS ENVIRONMENT • GLOBALIZATION • INDUSTRIAL ECONOMIES • TRANSFORMATION OF THE ENTERPRISE * 1. 5

GLOBALIZATION • • 1. 6 MANAGEMENT & CONTROL COMPETITION IN WORLD MARKETS GLOBAL WORK GROUPS GLOBAL DELIVERY SYSTEMS *

TRANSFORMATION • • 1. 7 KNOWLEDGE-BASED ECONOMIES PRODUCTIVITY NEW PRODUCTS & SERVICES KNOWLEDGE AS AN ASSET TIME-BASED COMPETITION SHORTER PRODUCT LIFE TURBULENT ENVIRONMENT LIMITED EMPLOYEE KNOWLEDGE BASE *

TRANSFORMATION OF ENTERPRISE • • 1. 8 FLATTENING DECENTRALIZATION FLEXIBILITY LOCATION INDEPENDENCE LOW TRANSACTION COSTS EMPOWERMENT COLLABORATIVE WORK *

KNOWLEDGE- AND INFORMATION-INTENSE PRODUCTS • PRODUCTS THAT REQUIRE A GREAT DEAL OF LEARNING & KNOWLEDGE TO PRODUCE * 1. 9

LABOR FORCE COMPOSITION 1900 -1996 1. 10 Source: Laudon & Laudon 1999

SYSTEM INPUT PROCESS FEEDBACK 1. 11 OUTPUT

FUNCTIONS OF AN INFORMATION SYSTEM ENVIRONMENT Customers Suppliers ORGANIZATION INFORMATION SYSTEM INPUT PROCESS OUTPUT FEEDBACK Regulatory Agencies 1. 12 Stockholders Competitors

COMPUTER-BASED INFORMATION SYSTEMS (CBIS) • FORMAL SYSTEMS • FIXED DEFINITIONS OF DATA, PROCEDURES • COLLECTING, STORING, PROCESSING, DISSEMINATING, USING DATA * 1. 13

INFORMATION SYSTEMS ORGANIZATIONS TECHNOLOGY INFORMATION SYSTEMS MANAGEMENT 1. 14

MAJOR ORGANIZATIONAL FUNCTIONS • • • 1. 15 SALES & MARKETING MANUFACTURING FINANCE ACCOUNTING HUMAN RESOURCES *

COMPUTER TECHNOLOGY • • • 1. 16 HARDWARE SOFTWARE STORAGE COMMUNICATIONS NETWORK *

APPROACHES TO INFO SYSTEMS TECHNICAL APPROACHES COMPUTER OPERATIONS SCIENCE RESEARCH MANAGEMENT SCIENCE MIS SOCIOLOGY PSYCHOLOGY BEHAVIORAL APPROACHES 1. 17 POLITICAL SCIENCE

SOCIOTECHNICAL PERSPECTIVE OPTIMIZE SYSTEM PERFORMANCE: TECHNOLOGY & ORGANIZATION MUTUALLY ADJUST TO ONE ANOTHER UNTIL FIT IS SATISFACTORY * 1. 18 SOURCE: Liker, et al, 1987

SYSTEM INTERDEPENDENCE HARDWARE BUSINESS SOFTWARE DATABASE Strategy Rules Procedures ORGANIZATION 1. 19 TELECOMMUNICATIONS INFORMATION SYSTEM

SCOPE OF INFO SYSTEMS • • • 1950 s: TECHNICAL CHANGES 60 s-70 s: MANAGERIAL CONTROL 80 s-90 s: INSTITUTIONAL CORE ACTIVITIES GROWING IMPORTANCE 1. 20 *

WHAT YOU CAN DO ON THE INTERNET • • • 1. 21 COMMUNICATE & COLLABORATE ACCESS INFORMATION DISCUSS OBTAIN INFORMATION ENTERTAIN TRANSACT BUSINESS *

NEW OPTIONS FOR ORGANIZATIONAL DESIGN • • • 1. 22 FLATTENING ORGANIZATIONS SEPARATING WORK FROM LOCATION REORGANIZING WORK-FLOWS INCREASING FLEXIBILITY REDEFINING ORGANIZATIONAL BOUNDARIES *

THE CHANGING MANAGEMENT PROCESS • ENTERPRISE RESOURCE PLANNING (ERP) • ELECTRONIC COMMERCE • ELECTRONIC BUSINESS • ELECTRONIC MARKET * 1. 23

ENTERPRISE RESOURCE PLANNING (ERP) SOFTWARE INTEGRATES ALL FACETS: • PLANNING, MANUFACTURING, INVENTORY, SALES, FINANCE, ACCOUNTING • TRANSACTIONS ALERT ALL INVOLVED FACTORS • UPDATES FILES, SPEEDS ACTION, CUTS COST 1. 24

ELECTRONIC COMMERCE • • • INTERNET LINKS BUYERS, SELLERS LOWERS TRANSACTION COSTS GOODS & SERVICES ADVERTISED, BOUGHT, EXCHANGED WORLDWIDE • BUSINESS-TO-BUSINESS TRANSACTIONS INCREASING * 1. 25

ELECTRONIC BUSINESS • INTRANET: BUSINESS BUILDS PRIVATE, SECURE NETWORK • E-MAIL, WEB DOCUMENTS, GROUP SOFTWARE EXTENDS EFFECTIVE COMMUNICATION & CONTROL • VIRTUAL ORGANIZATION 1. 26 *

VIRTUAL ORGANIZATION MANUFACTURING DESIGN COMPANY SALES & MARKETING COMPANY CORE CO MPANY FINANCE COMPANY 1. 27 LOGISTICS COMPANY

CHALLENGE OF INFO SYSTEMS • • • 1. 28 STRATEGIC: COMPETITIVE & EFFECTIVE GLOBALIZATION: MULTINATIONAL INFO ARCHITECTURE: SUPPORT GOALS INVESTMENT: VALUE OF INFORMATION RESPONSIBILITY & CONTROL: ETHICS *

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