1 02 Team Communication Team Communication Oral Reporting

1. 02 Team Communication

Team Communication: Oral Reporting § Report abnormal observations and results to supervisor immediately § Report observations, test results, and patient requests to supervisor and care provider prior to leaving area § Team reports occur at team meetings and the end of shifts 1. 02 Understand effective communication 2

Team Communication: Written Reporting § The chart is a legal document § Information must be accurate § Test results or observations are documented on the patient’s medical record 1. 02 Understand effective communication 3

Team Communication: Written Reporting § Use correct grammar and sentence structure § Amending the patient’s record § Make a straight line through the statement § Record date and initial § Do not erase or use whiteout 1. 02 Understand effective communication 4

Team Communication: Electronic Reporting § Electronic patient records § Computer networks provide fast and easy access to patient data § history § diagnostics § research § Used to request patient diagnostic or treatment information § Input via tablet, voice, or keyed entry 1. 02 Understand effective communication 5

Team Communication: Electronic Reporting Safety measures must be implemented § Confidentiality and HIPAA training § Password protection § Limited personnel access 1. 02 Understand effective communication 6

Communication Technology Fax § Follow agency policies regarding transfer of patient records § Protect patient confidentiality § Use cover page § Confirm delivery to intended recipient 1. 02 Understand effective communication 7

Communication Technology Internet § Healthcare providers utilize the web to provide: § information § education § Protect username and password § Verify credibility of websites used for research 1. 02 Understand effective communication 8

Communication Technology Email § Be professional in content and grammar § Make your message clear and concise. § Respond in a timely manner 1. 02 Understand effective communication 9

Communication Technology Email § Check for spelling and grammar errors. § Let your reader know if no response is required. § If you reference another individual in your e-mail, you should CC that person. 1. 02 Understand effective communication 10

Communication Technology Email § Include contact information § E-mail can lead to miscommunication because tone of voice cannot be heard § REMEMBER - Rules of confidentiality and privileged communication apply to e-mail. 1. 02 Understand effective communication 11

Journal #2 – Influences on Patient Communication § Mrs. Summers is an alert, ambulatory, 85 -year-old patient. She resides in Sunny Care Assisted Living Center. You observe that she argues about everything and with everyone. You cannot remember her ever agreeing to or being willing to do anything. § Continued on next slide 1. 02 Understand effective communication 12

Journal #2 – Influences on Patient Communication § Clearly identify some influences on Mrs. Summers’ behavior. § Include at least 3 communication strategies the healthcare team could use to improve their relationship with Mrs. Summers thereby improving her care. 1. 02 Understand effective communication 13

Journal #3 – Patient Engagement § Following the medical plan, you are helping Mr. Green learn to use a walker after his stroke. The greatest challenge is that his wife and family tell him that he does not have to bother with learning to get around himself. Now that he is retired due to disability, they tell him that he can just sit in bed and watch television. How would you talk to Mr. Green and his family about the importance of staying mobile? 14 1. 02 Understand effective communication