1 02 Factors that affect communication Factors that

1. 02 Factors that affect communication

Factors that affect communication Influences 1. 02 Understand effective communication 2

Factors that affect communication Influences Prejudices Feelings Discuss how feelings influence communication 3 1. 02 Understand effective communication

Influences § Influences can be positive or negative. § Positive influences cause the parties involved to: ü Show interest and concern. üExchange worthwhile information. üPositive communication can lead to effective healthcare professionals 1. 02 Understand effective communication 4

Influences § Negative influences can cause parties to: üShow disinterest or lack of concern üCause a breakdown in the communication model. 1. 02 Understand effective communication 5

Prejudices/Negative § Prejudices – Bias, opinions, stereotypes. § Affect how people feel about others and relate to others § Feelings affect communications § Example: Bias toward lazy people 1. 02 Understand effective communication 6

Influences Prejudices Feelings influence Communication Factors th commun Frustrations Emotions Discuss how emotions influence communication 7 1. 02 Understand effective communication

Frustrations/Emotions § Frustrations – Impatience, anger, annoyance. § Emotions affect communication § Take time to analyze emotions and be responsible for own behavior 1. 02 Understand effective communication 8

Factors that affect communication Influences Prejudices Frustrations Feelings influence communication Emotions influence communication Life Experiences Discuss how life experiences influence communication Common Interests 9 1. 02 Understand effective communication

Life Experiences § Life Experiences – Shared Experiences. § Common interests and hobbies increase shared experiences § Most effective communication based on shared experiences § Fewer shared life experiences when there are wide age differences between the healthcare professional and patient 1. 02 Understand effective communication 10

Barriers to Communication Sender Barriers Message Barriers Receiver Feedback Absent or Distorted Barriers make it difficult to: • send a clear message • understand message being sent • provide appropriate feedback 1. 02 Understand effective communication 11

Barriers to Communication 12 1. 02 Understand effective communication

Factors that Effect Communication: Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change 13 1. 02 Understand effective communication

Personal Barriers § Emotions & Attitudes – if you are emotionally attached to someone who is upset (child, parent, friend) clarity is difficult at times § Resistance to change § Preconceptions § Prejudices & Personality § Labeling - “Lazy”, “Mean” 1. 02 Understand effective communication 14

Factors that Effect Communication: Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change Physical Cognitive impairment Physical challenges Sensory impairment Speech impairment 15 1. 02 Understand effective communication

Physical Barriers § Sensory Impairment – Deafness, Blindness § Cognitive Impairment – Memory deficits, perceptual problems, problem solving impairments, emotional problems; chemically impaired § Physical Challenges- Speech Impairments, wheelchair-bound, no phone, no transportation 1. 02 Understand effective communication 16

Factors that Effect Communication: Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change Physical Cognitive impairment Physical challenges Sensory impairment Speech impairment Cultural Language differences Health practices and beliefs Religions 17 1. 02 Understand effective communication

Cultural Barriers § Language differences § Health practices and beliefs § Religions § Diversity in race, gender, age, ethnicity, socioeconomic status, occupation, health status, religion, or sexual orientation 1. 02 Understand effective communication 18

Factors that Effect Communication: Barriers to Communication Personal Attitudes Emotions Labeling Preconceptions Prejudices Resistance to change Physical Cognitive impairment Cultural Language differences Physical challenges Sensory Impairment Speech impairment Health practices and beliefs Religions Environmental Activity level Comfort level Noise Physical arrangement Time 19 1. 02 Understand effective communication

Environmental Barriers § Noise & Activity Level § Time: time of day OR amount of time § Physical Arrangement & Comfort Level § Talking too Fast – Delivering the message too fast 1. 02 Understand effective communication 20