020406 eGovernment conference 2006 Electronic Government coordination coordination

02/04/06 e-Government conference 2006 Electronic Government: - coordination? coordination! - difficult? difficult! - necessary? necessary! Wim van ‘t Hof Dutch Ministry of Economic Affiars

Contents • The Netherlands? ? • e. Government policy in The Netherlands: drivers, issues • Coordination at central government: creating egovernment buildings blocks • The role of the Ministry of Economic Affairs • Coordination with other layers of government • Where are we today? • Issues for tomorrow 02/04/06 e-Government conference 2006

The Netherlands • • 16, 3 million inhabitants 41, 500 km 2 Constitutional monarchy Coalition government 13 Ministries 12 Provinces 458 Municipalities Highly autonomous layers of government • Famous for windmills (and soccer!) 02/04/06 e-Government conference 2006

Netherlands and ICT • Ranked 12 th in NRI 2005 (5 th EU country) • 78% of households connected (of which 70% by broadband) • 90% of companies use the internet. 75% have a website and 70% are connected by broadband • ICT expenditure (total): € 40 bln. (= >8% of GDP) • e. Government: 55% of services online 02/04/06 e-Government conference 2006

e. Government policy Drivers: - better usage of ICT - reduce the red tape - improve electronic services - stimulate e-business - increase economic growth and competitive position Issues (for e-government) - create building blocks and stimulate usage - involve all layers of government - keep an eye on needs of customers 02/04/06 e-Government conference 2006

Coordination at national level Players involved: Policy - Ministry of the Interior - Ministry of Economic Affairs Development - ICTU (project organisation) - Tax authority Management / maintenance - Shared Service Organisation (new!) Overall coordination: an informal (!) group of committed DG’s 02/04/06 e-Government conference 2006

Coordination at national level Focus on e. Government buildings blocks: - business portal - citizens portal - electronic forms - e-identity / -authentication (numbers / cards) - government gateway - streamlining key-data (set of key registers) Targets: - 2007: 65% services online - once-only data submission 02/04/06 e-Government conference 2006

Ministry of Economic Affairs e. Gov responsibilities: - 2002 -2005: develop building blocks to reduce red tape and create a better climate for businesses - 2006 - …: . promote usage of buildings blocks (by others). focus on standards (semantic, organisational). streamline information exchange between government and businesses 02/04/06 e-Government conference 2006

Other layers of government • Citizens and businesses interact a lot with municipalities and provinces) • Both are autonomous layers of government • No one province or municipality Þ use a combination of carrots and sticks Þ and a lot of talking 02/04/06 e-Government conference 2006

Cross government coordination Carrots: - e-municipalities programme - e-provinces programme Both created by central and local government together. e-forms - business portal - e-ID tools Sticks: - legislation (up till now only in use for numbers and key data registers) - financial pressure Difficult, politics(!) 02/04/06 e-Government conference 2006

Where are we today? Working on Manifesto to be agreed upon by all levels off government. Issues: - distribution of e. Gov responsibilities - implementation of building blocks (time-frame, costs) - creation of a high-level committee (all layers) - better involvement of local government in activities central government Overall agreement on necessity of e. Government 02/04/06 e-Government conference 2006

Issues for tomorrow Making e. Government a reality for citizens and businesses: - implement Manifesto - roll-out existing building blocks New e. Government issues: - personalisation - standardisation (semantic, organisational (process)) 02/04/06 e-Government conference 2006

Thank you! I wish you all an inspiring and stimulating conference! More information: Wim van ‘t Hof w. r. j. l. vanthof@minez. nl 02/04/06 e-Government conference 2006